Privacy Policy — ondole.com

At ondole.com, sustainability is more than a value — it’s a promise.
We believe ethical business starts with respect — for the planet, for the people who make our products, and for the individuals who trust us with their personal information.

Protecting your privacy isn’t just a legal requirement; it’s part of how we uphold integrity, transparency, and care in everything we do.
This Privacy Policy explains how your information is collected, used, protected, and respected throughout your journey with us — from browsing our website to receiving your order, wherever you are in the world.

1. Why We Collect Information

When you shop with us, we collect only what we need to fulfill your order responsibly and efficiently. That includes your name, address, email, and payment details — the essentials for processing, delivering, and supporting your purchase.

When you visit our store, your computer’s IP address and browser data are automatically shared with us. This helps us understand how people use our site so we can improve accessibility, performance, and user experience — without compromising your anonymity.

If you sign up for our newsletter or sustainability updates, we’ll use your email to send inspiring content, new launches, and environmental impact reports. Every email will include a simple unsubscribe option, because you’re always in control.

Our guiding principle: we only collect what we need, and we only use it to serve you better.

2. Your Consent Matters

We never assume your permission — we ask for it.
By completing a transaction, verifying your payment, or arranging a delivery, you grant us consent to use your information for those specific purposes only.

If we’d like to use your data for anything beyond that — for example, to share our sustainable initiatives or upcoming eco-collections — we’ll ask you first, clearly and transparently.

If at any point you change your mind, simply contact us at contact@domain.comX to withdraw your consent.
Your privacy choices are always respected — no questions, no complications.

3. Sharing with Care

Your personal information is yours alone.
We will never sell, rent, or trade it — not today, not ever.

We only share your data when it’s necessary to deliver your order or comply with legal obligations. For example, we may share details with verified third-party partners such as payment gateways or shipping carriers — but only what’s essential for them to complete their task.

Each partner we work with must meet strict data protection and ethical standards that align with our own sustainability and transparency commitments.
Because data ethics, like environmental ethics, matter deeply to us.

4. Our Secure Platform (Shopify)

Our online store is proudly hosted on Shopify, a globally recognized eCommerce platform trusted for its industry-leading security and sustainability commitments.

Shopify uses encrypted servers, secure firewalls, and Payment Card Industry Data Security Standards (PCI-DSS) compliance to protect your financial information.

When you pay, your credit card information is encrypted using SSL technology and safely processed. Shopify stores this data only long enough to complete your transaction — then it’s permanently deleted.

To learn more about Shopify’s own data practices, you can review their Privacy Policy and Terms of Service.

We chose Shopify not just for reliability, but because it shares our values: ethical business, transparency, and global responsibility.

5. Third-Party Services

We collaborate with carefully chosen service providers — from eco-conscious logistics partners to secure payment processors.
These partners help us serve you better, but they only access the minimum information required to do their work.

Some providers operate across borders. That means your data may be processed in other jurisdictions, each with its own privacy laws. Wherever your information travels, it’s handled securely and ethically under internationally recognized standards.

For instance, a payment made through a U.S.-based gateway may fall under U.S. legislation. We work only with partners who comply with global privacy frameworks like the EU–U.S. Data Privacy Framework or equivalent protections.

We encourage you to review their individual privacy policies to understand how they protect your data as part of our shared responsibility to you.

6. Security: Our Ongoing Commitment

We treat data protection with the same seriousness as we treat environmental stewardship.

Our systems use multiple layers of encryption, secure storage, and continuous monitoring to prevent unauthorized access, loss, or misuse. Sensitive information like payment details is protected with AES-256 encryption — one of the most secure technologies available.

Beyond digital protection, our team undergoes regular training to stay informed about evolving cybersecurity practices and ethical data standards.

Just as we aim to leave a lighter footprint on the planet, we also strive to leave no room for privacy risks.

7. Cookies & Conscious Customization

Our website uses cookies — small, eco-friendly (digital) helpers that make your browsing smoother. Cookies remember your preferences, help us keep your cart updated, and provide analytics that guide us in improving your experience.

We use these insights to refine our website — making it faster, more accessible, and more sustainable by reducing unnecessary digital load.

You can disable cookies in your browser settings anytime, though some features may not function perfectly without them.

Transparency isn’t just about materials and sourcing — it applies to your online experience too.

8. Global Data Stewardship

We’re proud to serve a global community of customers who believe in sustainable living. That means your information may be securely stored or processed in multiple countries — always following strict privacy and ethical standards.

We ensure that all our partners, regardless of where they operate, uphold international data protection principles, including those outlined in the GDPR (General Data Protection Regulation) and similar frameworks.

Your data is handled with the same care we apply to our sourcing, manufacturing, and environmental practices — responsibly, thoughtfully, and transparently.

9. Your Privacy Rights

As a valued part of our global community, you have full rights over your data. You can request:

  • Access to the personal information we hold about you.

  • Corrections or updates to inaccurate information.

  • Deletion of your data when it’s no longer needed.

  • Removal from our communications or marketing lists.

To exercise these rights, contact us anytime at contact@domain.comX. We’ll respond promptly and respectfully, because transparency isn’t just a policy — it’s our principle.

10. Policy Updates

As our brand continues to grow and adopt new sustainable technologies, we may update this Privacy Policy to reflect those changes. Whenever we do, we’ll post the latest version here, along with a “Last Updated” date at the top of the page.

We encourage you to revisit this page occasionally — not because of fine print, but because we want you to see how we’re continually improving the way we protect your privacy.

11. Contact Us

Questions, feedback, or privacy concerns?
We’re always here to listen.

📧 Email: contact@domain.comX
🌐 Website: ondole.com

At ondole.com, every choice we make — from our materials to our data practices — reflects our commitment to ethics, sustainability, and respect. Thank you for trusting us to do good for you and for the planet.